Terms & Conditions

Definitions
– Buyer : The person who buys or agrees to buy the goods from the seller
– Conditions : The terms and conditions of sale as set out in this statement and any special terms and conditions agreed in writing by the seller.
– Goods : The articles that the buyer agrees to buy from the seller.
– Price : The price for the goods, excluding any carriage, packaging, and insurance costs.
– Seller: FillersMarket

Conditions
1.  These conditions shall form the basis of the contract between the seller and the buyer in relation to the sale of goods. To the exclusion of all other terms and conditions including the buyer’s standard conditions of purchase or any other conditions which the buyer may purport and apply under any purchase order or confirmation of order or any other document.
2.  All orders for goods shall be deemed to be an offer by the Buyer to purchase goods from the Seller pursuant to these conditions
3. Acceptance of delivery of the goods shall be deemed to be conclusive evidence of the buyer’s acceptance of these conditions.
4. These conditions represent the whole of the agreement between the seller and the buyer. They supersede any other conditions previously issued.

Price
The price shall be the fixed price quoted on the seller’s confirmation of the website. The price is the exclusive delivery cost. The Delivery cost is quoted separately.

Goods
1. The quantity and description of the goods shall be as set out in the seller’s confirmation of order.
2. The quantity and description together with photographic images as displayed on the web shop are indicative. This is used to provide as much detail as possible but may, from time to time, contain variances.
3. We strongly recommend that the given products are used solely by licensed professionals who are trained and experienced with these products. We don’t have information about the medical histories and health conditions of our customers that’s why we don’t offer any instructions to manage or on usage of our products, medical aesthetics, and devices. We also recommend to kindly consult a medical professional for any doubts or concerns about the usage of these products. Kindly be aware, that for any damages or any reaction due to the improper usage of these products, Ace cannot hold responsibility.

Warranties
The seller warrants that the goods will at the time of delivery correspond to the description given by the seller in the confirmation of the order.

Delivery Of The Goods
1. Delivery of the goods shall be made to the buyer’s address indicated in his/her account and as agreed in advance of any delivery agreement. The buyer shall make all arrangements necessary to take delivery of the goods on the day notified by the seller for delivery.
2. The tracking number will be sent to the buyer separately via e-mail. The buyer shall track his/her parcel and be at home at the time of delivery to sign and accept the goods.
3. All the goods pass through customs inspections, and it is a completely normal case.
4. In reference to Cross Border VAT e-commerce modernization, we would like to inform you that products purchased online from overseas platforms are subject to import tax. Therefore, your purchases from us may fall in the category, and depending on your country you might have to pay taxes. Please be aware that your order amount with us does not include taxes.
5. Additionally, there may be instances where we contact you via email regarding an OUT-OF-STOCK issue. This occurs when you place an order on our website and an OUT-OF-STOCK issue arises within 24 hours. We will contact on your e-mail.
6. If you would like to make a claim for missing items, a video of your unpacking process is needed.
7. If you have not received your parcel, we recommend this instruction as follows.
7-1. Please track the parcel with the tracking number you received.
– If the logistics website says your parcel is at the pickup location, you should contact your local carrier directly. If the parcel is awaiting the customer at the pickup location but the recipient has not picked it up and the parcel was returned, we do not compensate it in any way.
– We accept claims within 30 days from the delivery date if your package has been delivered to the wrong address.
– We will automatically send a tracking information email to the email address registered on our website when your package leaves the warehouse. After that, you will need to personally track the shipment and check the delivery status. If you do not receive the tracking information email, please contact us within 3 days. All claims related to delivery must be submitted within 30 days after the package has been shipped.
– If there is an issue with your package, we will either be contacted by the shipping company first or, if you contact us first, we will send an email to the email address registered on our website within 24 hours. If we do not receive a response from you within 72 hours, we will request a return the package to us, and we will refund the remaining amount, excluding all shipping fees, in the form of store credit. In case of discard, you will not get any refund. 
7-2. If you cannot track your parcel for reasonable reasons at least three days after the shipping date, contact us at team@toxifillers.com Once we receive an email, we will ask the logistics to investigate your parcel.

IMPORTANT! Investigation can take up to two weeks. We can take no action before 14 days for your case.